The Scottish Yarn Festival Ticketing and Event Policies 2024
Tickets for the Scottish Wool Producers Showcase 2024 will only be available in advance from our website.
Wristbands must be worn at all times and clearly visible.
All tickets are issued by email and print outs / paper copies or a copy on your phone must be brought to gain entry. Proof of transaction on PayPal is not a valid ticket and neither is a screenshot of your web basket or similar. The Scottish Yarn Festival retains the right to refuse entry to anyone who turns up without their electronic ticket. Staff and volunteers are unable to look up financial transactions relating to purchase at any time during the Scottish Wool Producers Showcase. If tickets are bought in multiples (for example, booking tickets as a group of friends) then the entire party should arrive together as tickets cannot be duplicated.
Your ticket/s will be sent to the email address you have provided at the time of purchase once our systems have confirmed successful payment. Copies of your ticket will not be re-issued or sent to alternative email addresses – please make sure you enter it correctly in the first instance and check your spam / junk folder if it is not received within 48 business hours of purchase. We do not issue tickets by post. Re-sale of tickets or wristbands is strictly prohibited. Gifting of used wristbands to others is strictly prohibited.
Tickets cannot be refunded or exchanged once purchased. The Scottish Yarn Festival reserves the right to amend the vendors and presenters in attendance. Refunds will only be provided in the instance that The Scottish Yarn Festival has to cancel the entire event or individual events as applicable. In this instance the Festival Team will endeavour to refund all affected parties within 28 working days.
Accompanied under 16s gain free entry to our general areas (no ticket needed.) Wheelchair and mobility scooter users, or those using two walking sticks or crutches may bring one companion free of charge to assist them in the general areas of the Dewars Centre. The name of your companion should be registered in advance with the ticket holder’s name and ticket number to email@example.com to allow us to monitor capacity numbers and also to prevent fraudulent claims. All areas of our event are mobility aid accessible. Other concessions and group discounts are not available, however if you have any other additional support needs that we have not listed that mean you are unable to attend out event without a companion, please contact us on firstname.lastname@example.org to discuss this further prior to ticket purchase.
ADDITIONAL TERMS AND CONDITIONS
Festival staff and volunteers are on site to help you enjoy your event experience. Anyone found to be behaving in a dangerous or abusive manner to staff, volunteers or other attendees will be asked to leave and will not receive any refunds.
Please look after your personal belongings. Although known for our safe and friendly event, The Scottish Yarn Festival cannot be held responsible for any theft or damage to personal items. There will not be a cloakroom at the Scottish Wool Producers Showcase. In the interests of Health and Safety please do not leave any personal belongings unattended.
No flyers, posters or promotional materials for any other textile events, businesses, or private selling may be circulated at any part of the Scottish Wool Producers Showcase. Anyone found to be doing so will be removed from the event and will not be refunded any ticket costs. No private sales of materials including yarn, pin badges, and equipment may be made in any area of the venue including the car park and queue.
Personal data collected for the following purposes and using the following services:
Interaction with external social media networks and platforms
Platform Services and hosting
We use the secure systems WordPress.com and WooCommerce to operate our website. All purchases are logged through the website and data is used internally to conduct our own market research. Geographical information from purchases – the first halves of postcodes and country – may be provided to third parties to validate grant funding upon their request. This information cannot be used to identify any individual who uses our services.
WordPress generates it’s own cookies when you log on to our website and these exist for the duration of your visit. They allow you to use our site securely and for it to function responsibly. We do not have access to this information and it is not shared externally.
On signing up to our newsletter we will receive your email address and will use this to contact you about our events, news and products. You will always have the option to unsubscribe at the bottom of the newsletter. We use MailChimp to respectfully store and use your email address.
If you chose to contact us through our website and send us an email we will receive this at our email@example.com address. If you contact us with a query then we will have access to your name and address. If appropriate then we will retain this data and respond to you. We may retain your email for a short period of time to review and allow us to make any changes we feel may improve our services to you.
Selling goods and services online
When making a purchase online we will receive your full name, address, postcode, email address and contact phone number. If circumstances arise that mean we may need to make changes to the products you have bought, such as tickets to one of our events, we may contact you using your email address or phone number to advise and make alternative arrangements if necessary. If you have selected the postal option for merchandise then we will use your name and full given address to send your item to you. We will also retain proof of postage as provided by the postal company which may contain the given surname, house name or number and postcode. Proof of postage may be retainer for a period of 7 years for the purpose of declaring tax accounts as this may differ slightly from that charged by our online systems.
Our services are not directed or marketed at children under the age of 13 and all users declare themselves to be adults according to their applicable legislation. Minors may use our services only with the assistance of a parent or guardian.
Images and videography
Crowd photos and video footage may be taken at our events and published for marketing and PR purposes on our social media platforms, website, flyers, posters, or forwarded to third party publications working on our behalf or in partnership with us. Individual users of these online platforms may also have their name disclosed or be tagged within them. It is not always possible to obtain consent from those who may be seen in the background. You can withdraw your consent from featuring in an image or video footage at any time by writing to us at firstname.lastname@example.org
We do not sell data to any third parties and we do not purchase any marketing lists
If you would like a copy of the personal information that we hold on you, please contact our owner and data controller at email@example.com with the subject heading: Subject Access Request.
Please be aware that an administrative charge of £10.00 will apply.
If you believe that any of the information we may hold on your is incorrect or needs to be updated then please contact us at firstname.lastname@example.org to advise us.
You can request that we delete any personal information that we may hold on you that you feel we may no longer need for the purpose of which it was originally provided for. You can also withdraw your consent to being featured or named in any image or video footage as detailed above by contacting us at email@example.com
You can object to our processing your personal information, however, this may mean that we have to restrict the services we can provide to you – such as advance tickets to our events – as we would be unable to process the payments. To discuss this further please contact us at firstname.lastname@example.org
If you have any concerns or wish to raise a complaint on how we have handled your personal information please contact our Director at email@example.com. We would always hope that by contacting us we can put matters right, however, you can also contact the Information Commissioner’s Office (ICO) If you wish to raise a complaint on how we have handled your personal information, you can contact our Data Protection Officer who will investigate the matter. We hope that we can address any concerns you may have, but you can always contact the Information Commissioner’s Office (ICO) and you can find more information here: https://ico.org.uk/concerns/
Owner and Data Controller
Director, The Scottish Yarn Festival
Policies last updated 14 February 2024
Ticketing information last updated 14 February 2024