Tickets are available in advance from our website and track and trace information is no longer being taken at the point of sale. As the Scottish Wool Producers Showcase is a much smaller event than The Scottish Yarn Festival we are not reserving any tickets for purchase on the door. If we have tickets left over once we remove them from sale then we will have limited tickets available on the door on 25 March which will be allocated on a first come, first served basis. No tickets can be reserved and held on the door. Access to our presentations at the event are free with purchase of a ticket and strictly limited. These tickets are allocated on a first come, first served basis and should be booked at the same time as your entry ticket.
Wristbands must be worn at all times and clearly visible.
All tickets are issued by email and print outs / paper copies or a copy on your phone must be brought to gain entry to the individual festival events. Proof of transaction on PayPal is not a valid ticket and neither is a screenshot of your web basket or similar. The Scottish Yarn Festival retains the right to refuse entry to anyone who turns up without their electronic ticket. Staff and volunteers are unable to look up financial transactions relating to purchase at any time during the Scottish Wool Producers Showcase. If tickets are bought in multiples (for example, booking tickets as a group of friends) then the entire party should arrive together as tickets cannot be duplicated.
Your ticket/s will be sent to the email address you have provided at the time of purchase once our systems have confirmed successful payment. Copies of your ticket will not be sent to alternative email addresses – please make sure you enter it correctly in the first instance and check your spam / junk folder if it is not received within 48 business hours of purchase. We do not issue tickets by post. Re-sale of tickets or wristbands is strictly prohibited. Gifting of used wristbands to others is strictly prohibited.
Tickets cannot be refunded or exchanged once purchased. The Scottish Yarn Festival reserves the right to amend the vendors and presenters in attendance. Refunds will only be provided in the instance that The Scottish Yarn Festival has to cancel the entire event. In this instance the Festival Team will endeavour to refund all affected parties within 28 working days.
Accompanied under 16s gain free entry to our general areas (no ticket needed.) Wheelchair and mobility scooter users, or those using two walking sticks or crutches may bring one companion free of charge to assist them in the general areas of the Dewars Centre. The name of your companion should be registered in advance with the ticket holder’s name and ticket number to hello@thescottishyarnfestival.com to allow us to monitor capacity numbers and also to prevent fraudulent claims. All areas of our event are mobility aid accessible. Other concessions and group discounts are not available, however if you have any other additional support needs that we have not listed that mean you are unable to attend out event without a companion, please contact us on hello@thescottishyarnfestival.com to discuss this further prior to ticket purchase.
ADDITIONAL TERMS AND CONDITIONS
Festival staff and volunteers are on site to help you enjoy your festival experience. Anyone found to be behaving in a dangerous or abusive manner to staff, volunteers or other festival-goers will be asked to leave and will not receive any refunds.
Please look after your personal belongings. Although known for our safe and friendly event, The Scottish Yarn Festival cannot be held responsible for any theft or damage to personal items. There will not be a cloakroom at our Scottish Wool Producers Showcase event. In the interests of Health and Safety please do not leave any personal belongings unattended.
For details on The Scottish Yarn Festival’s Privacy Policy (which covers our obligations regarding photography and videography) please see https://thescottishyarnfestival.com/policies. Any video or audio footage made by third parties including podcasters and our sponsors comes under their individual privacy policy and is not the responsibility of The Scottish Yarn Festival.
No flyers, posters or promotional materials for any other textile events, businesses, or private selling may be circulated at any part of the Scottish Wool Producers Showcase. Anyone found to be doing so will be removed from the event and will not be refunded any ticket costs. No private sales of materials including yarn, pin badges, and equipment may be made at any in area of the venue including the car park and queue.